Refund Policy

Refund Policy
At SailOption.com, customer satisfaction is important to us. This Refund Policy explains the circumstances under which refunds may be issued for cruise bookings made through our website.  
1. General Refund Policy  Refund eligibility depends on the cruise line’s terms and conditions, fare type, and the time of cancellation. SailOption.com acts as a booking platform and follows the refund rules set by the respective cruise operators.  Not all bookings are refundable. Some promotional or discounted fares may be non-refundable.  
2. Cancellation by Customer  If you cancel your booking: 	
•	Refunds (if applicable) will be processed according to the cruise line’s cancellation policy 	
•	Cancellation fees may apply 	
•	Service or processing fees charged by SailOption.com are non-refundable, unless stated otherwise  Cancellation timelines commonly follow this structure (may vary by cruise line): 	
•	More than 90 days before departure: Partial or full refund (minus fees) 	
•	60–89 days before departure: Partial refund 
	•	Less than 60 days before departure: No refund  Exact terms will be shared at the time of booking.  
3. Cancellation by Cruise Line  If a cruise is cancelled by the cruise operator due to operational, weather, or safety reasons: 	
•	You may be eligible for a full refund, future cruise credit, or alternative sailing 	
•	Refund method and timeline are determined by the cruise line 
	•	SailOption.com will assist in processing the request  
4. Refund Processing Time 	
•	Approved refunds are typically processed within 7–14 business days 	
•	The refunded amount will be credited back to the original payment method 	
•	Bank or card issuer processing times may vary  
5. Non-Refundable Items  The following are generally non-refundable: 	
•	Service or booking fees 	
•	Travel insurance premiums 	
•	Shore excursions booked through third parties 	
•	Flights, hotels, or transfers booked separately  
6. No-Show Policy  If you fail to check in or do not board the cruise (“no-show”), no refund will be issued.  
7. How to Request a Refund  To request a cancellation or refund, please contact us with your booking details:  
Email: nitin@adsglobalsolutions.com Website: https://www.sailoption.com Response Time: Within 24–48 business hours  
8. Changes to This Policy  SailOption.com reserves the right to update or modify this Refund Policy at any time. Changes will be posted on this page with an updated revision date.
Contact Information
+1-888-497-2660
nitin@adsglobalsolutions.com